In IELTS, you may got the task to write this kind of letter in your writing task. Here are some guidelines on how to write it. We are starting with 4 basic paragraphs.
- Start with greeting, and what you are complaining about.
Greeting such as “Dear Sir/Madam” or person’s name if
it was instructed in the task instruction. Also explain shortly (in one or two
sentences) what you are complaining about. For example:
“I
am writing to express my dissatisfaction with the mp3 player that I purchased
in your store.”
- Details
This paragraph should be the longest part in the
letter. You can write here very detailed story, but still keep your pace.
- What is the problem
For example:
“I
purchased a mp3 player in your store on last Tuesday, just 3 days ago. After a
few times that I used it, the play button broke off”.
- What did you do to resolve the situation
For example:
“I
contacted the store immediately in order to return the mp3 player and spoke to
the shift manager. He refused to replace the tape recorder and suggested that I
had it repaired.”
- How do you feel about the problem
“You
can imagine how upset I was to hear that”
- What would you like them to do
“I
insist that you replace the damaged mp3 player and send me a new one. Otherwise
I will be forced to stop my payments to your store”.
- Formal ending
“I
look forward for hearing from you
Yours
sincerely,
Mrs.
June”
Reference: Ace
the IELTS (Simon Braverman)
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